Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right. These are handmade items and are lovingly crafted in my home studio, so some small imperfections may be present but I do strive for the highest quality I can offer. Please be kind. I take pride in everything I make.
We accept returns within 14 days of your receipt of the item, however buyer must pay shipping costs (original + return) and a 10% restocking fee.
Unfortunately we are unable to accept returns or exchanges on the following items:
• Custom made, personalised, or altered products
• Items that have been used and/or worn
• Sale or clearance items
To initiate a return request, you can contact us within 14 days of when you received the item by sending an email to ART@LCSTARDUST.COM
Please make sure to include your order number, contact info, and a detailed explanation of your return/refund request.
Buyer is responsible for shipping cost of return.
To be eligible for a return & refund, your item must be in the same condition that you received it, unused, with tags, and if possible, in the original packaging.
Items sent back without first submitting a return request will not be accepted.
Any items that are in used condition, dirty, and/or returned without its tag may be refused and/or subject to a restocking fee.
If you are returning an item, we strongly recommend using a trackable shipping service or purchasing shipping insurance. If we don’t receive your returned item, we will not be able to proceed with the refund.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within 7 days. Please note that there will be a 10% restocking fee on returned items.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are also non-refundable.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check with your bank and/or credit card. There is often some processing time before a refund is posted.
If you’ve done this and still have not received your refund yet, please contact us at ART@LCSTARDUST.COM